Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@theoodleclub.com.au. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@theoodleclub.com.au.


Damaged or incorrect items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged in transit, or incorrect.


Non-returnable items

The following items are not eligible for return:

- Items that have been used, chewed, or damaged

- Items damaged due to chewing, digging, or misuse

- Gift cards

- Freebies

- Sale items (unless faulty)


Our toys are durability-rated but not indestructible. Damage caused by chewing is not considered a manufacturing defect.


Exchanges

The fastest way to ensure you receive your preferred item is to return the eligible item and request a swap

Swaps can only be processed once we receive:

  • A tracking number for the return shipment

  • A photo of the postage receipt

  • A clear photo of the returned item

Once these are provided and the return is approved, we’ll arrange the swap accordingly.


Refunds

Once we receive and inspect your approved return, we’ll notify you of the outcome.

If approved, refunds are issued to the original payment method within 10 business days. Bank processing times may vary.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@theoodleclub.com.au.



Thank you for understanding our return policy. We strive to provide you with the best possible service and products that make both you and your oodle happy!