Frequently Asked Questions

Help Centre

FAQs – Everything You & Your Oodle Want to Know

At The Oodle Club, happy humans create happy Oodles. Here are answers to common questions about our toys, brand and keeping tails wagging.

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The Toys

Design, durability, sizing and what makes these different for Oodles

I've been burned by “indestructible” claims before. Why would these be any different?+

We don't use the word “indestructible” — because no toy is, and using it for an Oodle would be particularly dishonest.

Most “tough” toys are built for power chewers — Staffies, Bulldogs, breeds that use jaw strength to crush. Your Oodle is a precision shredder. They find the seam, the join, the weak point, and pull. It's a completely different chewing style, and building for one doesn't help the other.

Our toys are built around how Oodles actually chew: no seams, no starting points, no loose parts to exploit. That's the design difference, not a marketing claim about durability.

The 30-Night Happiness Guarantee means if your Oodle proves us wrong within the first 30 nights, get in touch and we'll work out the right outcome — replacement, a different toy, or a refund, depending on what's happened.
What if my Oodle just ignores it? I've bought “enrichment” toys before that they show zero interest in.+

This is a real and fair concern. Oodles are clever enough to assess a toy in about 30 seconds and lose interest if it doesn't offer them anything to do.

The rubber toys (Bones and Footys) are designed to satisfy specific instincts your Oodle already has — the chew drive, the fetch drive, the foraging and licking instinct. They're not puzzle toys that go stale. A dog that wants to chew will always want to chew.

For the Footy: load the grooves with xylitol-free peanut butter or bone broth. For the Bone: introduce it when your Oodle is in a calm state, not overstimulated. Some dogs take 2–3 sessions to settle into a new chew toy.

If your Oodle genuinely doesn't engage with a toy within the 30-night window, get in touch and tell us what happened — we'll work out the right next step together.
What's the actual difference between the Small and Big versions of each toy?+

Same materials, same construction, same design logic — different physical dimensions sized for different jaw sizes.

Small Bone / Mini Footy: designed for Oodles under 12kg (Toy Cavoodles, Miniature Cavoodles, Spoodles, Mini Groodles).

Big Bone / Big Footy: designed for Oodles 14kg+ (Standard Groodles, Standard Labradoodles, Bernedoodles, larger Spoodles).

Not sure which size? Use the sizing guide below, or pick and rely on the 30-Night Happiness Guarantee — a wrong-size call is covered.
What spreads can I put in the Footy? Is the licking texture just a gimmick?+

The texture is a functional feature, not decoration — it creates surface area to hold a spread so the toy stays interesting after the running stops.

Safe spreads to use:

  • Xylitol-free peanut butter (check the label — xylitol is toxic to dogs)
  • Plain Greek yoghurt (unflavoured, no sweeteners)
  • Mashed banana or sweet potato
  • Bone broth (low or no sodium)

Freeze it overnight for a longer, calmer session — especially useful before you leave for work.

Licking activates the parasympathetic nervous system — the same biological mechanism that makes grooming calming. A licking dog is a calmer dog.

⚠️ Never use anything containing xylitol. It's a common sweetener in peanut butters and yoghurts that is toxic to dogs at small doses. Check every label.
Can I leave my dog alone with the Tug and Tumble?+

No — and we're clear about that upfront, not in the fine print.

No rope toy is appropriate for unsupervised use. Rope fibres, even natural cotton ones, can cause intestinal blockages if swallowed in quantity. The Tug and Tumble is a supervised, together-toy: you bring it out, you play, you put it away.

For solo unsupervised time, the Bone is the toy you leave behind — solid natural rubber, no parts to detach, no fibres to ingest.

⚠️ Supervised play only. Inspect before every session. If the rope shows heavy fraying or loose strands, replace it.

This is why the bundles include both a Bone and the Tug and Tumble — they cover different moments of the day, not the same one.

Are these toys safe for puppies?+

The rubber toys pass the thumbnail test — they're in the safe zone for growing teeth, unlike hard nylon or antler chews that can cause fractures.

For puppies under 12 weeks, we'd recommend the Small Bone or Mini Footy with supervision. If in doubt, go smaller rather than larger.

For the Tug and Tumble: supervised play only, as with any rope toy, regardless of age.

My Oodle is an extremely strong chewer. Will these hold up?+

The honest answer: it depends on what “strong chewer” actually means for your dog.

Oodles chew differently to power breeds. They're precision shredders — they use their front teeth to find the seam, the weakness, the starting point. Our toys are designed around this: no seams, no joins, no edges to exploit.

If your Oodle has genuinely destroyed solid rubber toys before, the Bone is the right choice — and if it doesn't hold up within the 30-night window, let us know and we'll look at it properly.

No toy should be left with any dog showing signs of breakdown. Inspect regularly and replace at the first sign of significant wear.
How do I clean the toys?+

Rubber toys (Bones and Footys): dishwasher-safe on the top rack, or wash with warm water and mild dish soap. Rinse thoroughly and air-dry. Avoid bleach — it degrades natural rubber.

Tug and Tumble: hand-wash only. Do not machine-wash or tumble-dry — it weakens the rope knots.

If using spreads in the Footy, rinse promptly after each session.

Why would I spend $29–$35 when I can get a rubber toy at Petbarn for $12?+

A $12 rubber toy from a mass-market pet store is usually synthetic rubber with dyes, sized for a generic “medium dog”, designed for a jaw-crushing chew style that isn't how your Oodle chews. Most Oodle parents have a bin of them.

Ours are 100% natural rubber, no BPA or synthetic dyes, sized specifically for Poodle-cross bite dimensions, built without seams.

You've probably already spent $12 × 8 on toys that lasted a week each. At some point the maths shifts.

If it turns out not to be the right toy for your dog, get in touch within 30 nights and tell us what happened — you're not just betting $29 and hoping.
Will these damage my floors or furniture during indoor play?+

Natural rubber is softer on impact than hard plastic or nylon toys and won't gouge floors when dropped. The Footy's rubber surface is less abrasive on hardwood than a tennis ball.

The Bone is specifically well-suited to indoor use — it's a solo chew toy that stays on the floor and doesn't bounce or roll into skirting boards.

Safety & Materials

What they're made from, and what we can honestly claim

What are the toys made from? Are they toxic-free?+

Rubber toys (Bones and Footys): 100% natural rubber. No BPA, no phthalates, no synthetic dyes, no chemical smell. Natural rubber is derived from rubber tree sap — the same base material used in high-quality baby teethers and dental-grade chews.

Tug and Tumble: 100% natural cotton rope with a natural rubber chew section. No synthetic fibres, no plastic components.

We don't use the word “non-toxic” as a blanket claim because it has no standardised legal definition under Australian Consumer Law. Specifically: no BPA, no phthalates, no azo dyes, no chemical smell on unpackaging.

If your dog has known rubber allergies or latex sensitivities, check with your vet before introducing any natural rubber toy.
Is natural rubber safe for my Oodle's teeth? I've heard hard toys can cause fractures.+

Short answer: yes, our rubber toys are designed to be tooth-safe.

The thumbnail test: press a thumbnail firmly into the toy. If it gives slightly and springs back — it's in the tooth-safe zone. Our Bones pass this test. Nylon chews and antlers typically do not.

Slab fractures are most commonly caused by chews harder than tooth enamel — nylon bones, antlers, real bones, ice. Natural rubber with appropriate give does not carry this risk.

If your dog has an existing cracked tooth, consult your vet before introducing any chew toy — including ours.

What happens if my dog swallows a piece of the toy?+

Rubber toys: solid construction with no removable parts, no stuffing, no squeaker. If your dog bites off a small piece from a heavily worn toy, discontinue use immediately and contact your vet.

Tug and Tumble: natural cotton rope. Cotton is biodegradable and less hazardous than synthetic fibres, but rope should never be left with a dog unsupervised.

Inspect all toys regularly. Any toy showing significant wear or torn sections should be removed and replaced.
Where are the toys made? Are they Australian-made?+

Designed in Australia. Manufactured offshore by our production partners.

We won't claim “Australian-made” because manufacturing is not in Australia, and that claim carries a specific legal meaning under Australian Consumer Law. We think it's more honest to say this directly.

Our production partners are required to meet our material specifications — natural rubber only, no BPA, no synthetic dyes — verified at the product level.

What's your general safety advice for playtime?+

Inspect before each session. Deep gouges, significant wear, or torn sections — remove the toy.

Match the toy to the context. Solo/unsupervised time: Bones only. Supervised play: all toys. Never leave a rope toy with an unsupervised dog.

Size matters. Too small creates a choking risk; too large and the dog can't grip properly.

Replace at the first sign of breakdown, not when the toy has fully come apart.

Sizing & Which Toy to Choose

Matching the right toy to your dog's size

How do I know which size to get for my Oodle?+

We use weight as the primary guide because the same breed name can span very different sizes across generations (F1, F1b, Mini, Standard).

  • Under 6kg (Toy Cavoodle, Miniature Cavoodle) → Small Bone, Mini Footy
  • 6–12kg (Mini Cavoodle, Mini Groodle, Spoodle, Cockapoo) → Small Bone, Mini Footy
  • 14–20kg (Standard Groodle, Medium Labradoodle, Bordoodle) → Big Bone, Big Footy
  • 20kg+ (Standard Labradoodle, Large Groodle, Bernedoodle) → Big Bone, Big Footy

The Tug and Tumble suits all sizes — it's a together-toy where you control the energy level.

If your dog sits at 12–14kg, err toward the bigger size. Under-sizing is the bigger risk.
My Oodle is right on the borderline (12–14kg). Which size do I choose?+

Go bigger. For a dog in the 12–14kg range, the Big versions are the safer call.

Under-sizing creates a choking risk. Over-sizing just means a slightly larger toy, which is far less dangerous.

If you're genuinely uncertain, pick one size and if it's not right the Happiness Guarantee covers the call.

If I'm only buying one toy to start, which one?+

The Bone. It's the solo-safe, unsupervised toy — which means it's working even when you're not home. The Bone covers the instinct that causes the most household damage when unaddressed: destructive chewing from boredom.

If your Oodle's problem is boredom-related destruction while you're at work, start with the Bone. If they're more fetch-obsessed and furniture isn't an issue, start with the Footy.

The bundles exist because Oodles have multiple instincts that need different outlets across the day.

The 30-Night Happiness Guarantee & Returns

What it covers, how it works, and how to get in touch

What exactly does the 30-Night Happiness Guarantee cover?+

We want you to shop with confidence. Every toy is covered by our 30-Night Happiness Guarantee — if your Oodle doesn't love it, or anything isn't right for any reason, just reach out within 30 days of receiving your order.

Our team will guide you through next steps and find the right outcome — a different size, a different toy, or a refund. Your satisfaction is our priority.

Full details are on our Shipping & Refund page.

What if I receive a faulty or defective product?+

Genuine manufacturing defects are always covered. Email admin@theoodleclub.com.au with your order number and a photo, and we'll get a replacement moving straight away — no return required.

You also have statutory rights under Australian Consumer Law for goods that aren't of acceptable quality, separate from anything we offer here.

My Oodle wore through the toy faster than I expected. What now?+

Send us a photo and your order number at admin@theoodleclub.com.au and let us know how long you'd had it. We look at every case individually and will sort out the right next step with you.

Can I return a toy if I simply change my mind?+

Yes. Email us within 30 days of delivery and we'll guide you through it. Full details on condition and postage are on our Shipping & Refund page.

Shipping & Orders

Delivery times, costs, tracking and all order queries

Do bundles qualify for free shipping?+

Yes — all bundles ship free. The Little Oodle Play Pack ($75), Big Oodle Play Pack ($75) and Pawfect Play Pack ($99) all qualify. Free shipping is automatically applied at checkout — no code needed.

For individual toys, standard shipping is $9.95 Australia-wide. Free shipping on all orders over $75.

How long will my order take to arrive?+

Orders are dispatched from Melbourne within 1–2 business days. Delivery is typically 2–8 business days Australia-wide — metro areas are usually at the faster end.

You'll receive a tracking number by email once dispatched.

How much does shipping cost?+

Standard shipping anywhere in Australia is $9.95 per order. Free shipping applies automatically on all orders over $75 — which includes all three bundles.

International shipping is calculated at checkout based on destination and order weight.

How do I track my order?+

Once dispatched, you'll receive a tracking number by email within 48 hours. Click the link to track your parcel in real time.

If you haven't received a tracking email after 48 hours (check spam first), contact us at admin@theoodleclub.com.au with your order number.

I ordered a pre-order item. What happens to the rest of my order?+

If your order includes a pre-order item, the entire order will be held and shipped together once the pre-order item is available — usually within 30 days.

If you urgently need an in-stock item sooner, place two separate orders. We can't split-ship a single order.

How do I contact the team?+

Email us at admin@theoodleclub.com.au. We're available Monday–Friday during business hours (AEST) and aim to respond within one business day.

For order issues, include your order number in the subject line — it speeds things up significantly.

Still Need a Paw?

Whether you’ve got a question, some feedback or just want to chat about your Oodle’s favourite toy, we’re all ears. Head over to our Contact Us page and we’ll be happy to help.

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